Terms of Use/Withdrawal

1. PURPOSE AND COMPANY DETAILS
These General Terms and Conditions of Sale relate to the purchase, made remotely (via IT network), of products/services offered for sale on this website ottica-lux.com by the company (hereinafter referred to as the SELLER)

Company name Ottica Lux Srl
With headquarters in Castel D’Azzano
Enrolled in the Verona Companies' Register under No. VR-429226 VAT No. 04543530234
E-mail info@ottica-lux.com

Each purchase transaction shall be disciplined by not only these General Terms and Conditions of Sale, but also the laws in force as and when applicable, including by way of example but not limited to Italian Legislative Decree No. 205/2006 supplemented by subsequent EU regulations. THE CUSTOMER must retain these general terms and conditions of sale. By placing an order online, by telephone or by e-mail, THE CUSTOMER declares that they have read and fully accepted the general terms and conditions of sale and payment laid down below.

2. PURCHASING PROCEDURE
THE CUSTOMER may purchase the products sold in the on-line catalogue present on this website, as described in the related technical fact sheets. THE SELLER undertakes to describe and present the articles sold on the website in the best way possible. Nevertheless, there may be some errors, inaccuracies or small differences between the website and the actual product. Furthermore, the photographs of the products presented on the website do not constitute a contractual element, as they can only be representative.

3. AVAILABILITY OF THE PRODUCTS
The availability of the products refers to that which is present at the time when the CUSTOMER consults the catalogue and places the order; this must however be considered purely indicative because, due to the simultaneous presence on the website of several users, the products could be sold to others before the order is confirmed. Even after the order confirmation e-mail is sent by the SELLER, there may be cases of partial or total unavailability of the goods. In this event, the CUSTOMER shall be promptly informed and may decide whether to accept delivery only of the products available or request the cancellation of the order by communicating this by e-mail to the customer service department.

4. PRICES
The prices of the products shown may be VAT included/excluded. However, it is indicated on the page if value added tax is applied. Shipping costs are not included in the purchase price, but are indicated and calculated on conclusion of the purchasing process before payment is made. The CUSTOMER accepts the faculty of the SELLER to change its prices at any time, however the goods shall be invoiced on the basis of the prices indicated on the website at the time of the order and confirmed in the e-mail sent as confirmation of the order acquisition.

5. INVOICES
Requests for invoices must be made at the same time as the order confirmation, indicating the VAT number and Tax Code (if a one-man business) in the appropriate field. The invoice will be sent together with the goods, inside the parcel.

6. FINALISATION AND EFFECTIVENESS OF THE CONTRACT
The sale shall be considered concluded when the SELLER sends the CUSTOMER an e-mail confirming the order. The e-mail shall contain the details of the CUSTOMER and of the order, the price of the goods purchased, the transport costs and the shipping address to which the goods will be sent. The CUSTOMER undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections.

7. PAYMENT METHODS
Each payment by the CUSTOMER may only be made by means of one of the payment methods indicated by the SELLER on this website via the link PAYMENT METHODS. Communications relating to the payment and to the data communicated by the CUSTOMER at the time it is made shall take place on special protected lines and with all the guarantees ensured by the use of the security protocols envisaged by the individual payment circuits. Only once the payment has been received from the CUSTOMER, shall the SELLER start the stages relating to the production/shipping of the goods.

8. SHIPPING AND DELIVERY
The products shall be shipped by express courier or freight forwarder to the address indicated by the CUSTOMER when placing the order. The products shall be duly packed to protect them from accidental impacts. Shipping costs shall be borne by the CUSTOMER and shall be calculated at the time of the order according to the delivery and payment method, as well as the destination and the total amount of the order. The SELLER may consider shipping free of charge above a certain amount, which shall be indicated on the product sheets. The SELLER undertakes to deliver the goods within 30 days starting from the day following that of the order confirmation by the CUSTOMER, unless different terms are envisaged on the website or agreed with the CUSTOMER.

9. RIGHT TO WITHDRAW
In accordance with the legal provisions in force (sections 52/59 of Italian Legislative Decree No. 21/2014), the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason exclusively under the following conditions: within a period of 14 days from the date of delivery and only in the event that the goods and the packaging containing them are perfectly intact. The cost of shipment shall be borne by the CUSTOMER; THE SELLER shall refund the purchase price (using the same method with which payment was made) when it receives the goods under the following conditions: - the goods purchased must not be damaged in any way; - the goods must be returned complete with packaging and labels; - the packaging chosen must contain the goods in their original packaging; - the goods must not have been used.
In the event of early withdrawal before receiving the goods, the selling company will refund the purchase price (using the same method in which the payment was made)..

10. LIABILITY
1. The SELLER shall not undertake any liability for inefficiencies attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and inefficiencies of the Internet network, in the event it is unable to execute the order within the timescales envisaged in the contract.
2. The availability of each item is only an indication, it is not of a contractual nature and no liability can be assigned to the seller in the event of unavailability of one or more products.

11. INTEGRALITY
These General Terms and Conditions of Sale comprise the entirety of the clauses making up these General Terms and Conditions of Sale. If one or more provisions of these General Terms and Conditions of Sale is deemed invalid or declared invalid in accordance with the law, regulations or following a decision by a court having jurisdiction, the other provisions shall continue to be in full force and effect.

12. APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions of Sale are subject to Italian law. Any dispute that cannot be settled amicably shall be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the area of the State

13. PRIVACY DISCLOSURE
The Customer is protected according to the new regulation 2016/679/EU on Privacy.